Shipping policy

Order Fulfillment

Each order is hand decanted, hand labeled and hand packed. Orders are shipped Monday through Friday. We pride ourselves on shipping your order as fast as possible. Shipping may be delayed an additional 1-3 business days during holidays or large sales events.

Occasionally some product will run out of stock due to large orders that come in before inventory is updated.  In the event this occurs you will be contacted via email or text and offered a choice to wait for the back ordered product to arrive at which the complete order will ship or you can be refunded the back ordered item and your order will ship as scheduled.

 Shipments are prepared in the order they are received, but if you pay for an expedited shipping option we will work to to get your shipment sent within 24 hours of receiving payment of the additional shipping fees.

If you require expedited processing, please contact us. We reserve the right to request a handling fee for orders requiring expedited processing.

Sampler Pack Order Fulfillment

If a fragrance in a sampler pack is back ordered or no longer available on the site, we reserve the right to replace the sample or refund you for the missing fragrance.

Note: If a fragrance is not listed on the site and only in the sampler pack, this may result in the fragrance being unavailable.  DO NOT ORDER A SAMPLER PACK IF YOU DO NOT SEE YOUR PREFERRED FRAGRANCE ON THE SITE.

Order Confirmation

Once your order is placed with The Perfumed Court, you will receive an order confirmation via email at the email address you provided during checkout. This will contain your order number, items ordered, payment method, and billing and shipping address provided. Please retain for your records.

Shipping Information

A shipping notification is generated when a shipping label is printed. We cannot make any order changes after a shipping label has been printed and the decanting process has been started. Your package will generally be in the mail within 1-2 days of a shipping label being printed. We will send you an email letting you know that your order is being shipped. The cost of your order will be listed on your shipping confirmation email. This is for your reference only and not an indication that you have been charged again. You can also log into your account at any time to see the status (including payment and shipping status) of all of your orders. Please note that if you receive a shipping notice over the weekend, it means that your package will be going into the mail the next day that the Post Office is open.

We can only ship to your billing address until you have been an established customer for a minimum of six months.  Shipping to any address other than your billing address must be approved.

We reserve the right to request a physical address for orders shipped to a p.o. box.

Returns, Exchanges, Replacements or Refunds

We guarantee each and every hand-decanted perfume is authentic and unadulterated in any way. We hand decant each fragrance as we fill an order from the manufacturer's original bottle. While we can guarantee that your fragrance is authentic, we cannot guarantee that you will like it.  Due to the personal nature of cosmetic items, we cannot accept returns or exchanges or issue refunds.  All sales are final. 

We ask that you please inspect your package thoroughly upon receipt. You must notify us of any problem with your order within five days of receipt to be eligible for possible replacement.

All purchases are carefully wrapped. In the unlikely event that there are any order problems, please snap a clear photo of the damaged sample and its packaging, then contact us sending the photo and order number with your contact information.  

International Shipping

The Perfumed Court will ship to all countries except Afghanistan, Albania, Algeria, Angola (Cabinda), Belarus, Bolivia, Bosnia, Brazil, Brunel Darussalam, Bulgaria, Burma (Myanmar), Burundi, Cote D'Ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Dominican Republic, Equador, Faroe Islands, Herzegovina,India, Indonesia, Iran, Iraq, Italy, Jordan, Kazakhstan, Kenya, Liberia, Libya, Macedonia, Malaysia, Mexico, Montenegro, Morocco, Muldova,  Nigeria, North Korea, Oman, Pakistan, Paraguay, Philippines, Qatar, Republic of the Congo (Zaire), Russia, Saudi Arabia, Serbia, Sierra Leone, Slovenia, Somalia, Sri Lanka, Sudan, Syria, Togo, Turkey, Tunisia, Ukraine, Uzbekistan, Venezuela, Yemen and Zimbabwe. Or any other country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC). 

IF YOU DO NOT SEE YOUR COUNTRY WHEN ENTERING YOUR ADDRESS, WE DO NOT SHIP THERE. 

Customs, duties or taxes, if any, are the responsibility of the customer.  If your order is returned due to Customs or Export Control Regulations, Shipping cost will not be refunded.

Seizure and destruction by customs is not the responsibility of The Perfumed Court.  Please note your country's policies on perfume shipments.  If you wish to have your order shipped via UPS or FedEx to ensure it reaches you, please ask us for a quote for shipping cost.  UPS and FedEx will collect any duties/import fees on deliver, and the customer is responsible for those charges.

Any International package may have insurance purchased for it.  If insurance is purchased, the actual value of the contents will be declared on the customs declaration.  Duties, taxes or fees charged by your country are the buyers responsibility. 

** We reserve the right to request additional shipping fees for higher weight packages. At our discretion, there could be a request for an additional shipping for international packages so the package can be insured and shipped by a traceable method with signature required. We will notify you if your package requires extra shipping.  This extra shipping fee must be paid before the package can be shipped.  The customer has the right to cancel the unshipped order or partial order and a refund issued for unshipped product. **

A Word About Delivery Confirmation Numbers

Each U.S. order is shipped with delivery confirmation. This is not a "tracking number," as our shipping service does not offer real-time tracking information. It is typical that when "tracking" your package via their website that it will have no information on the package until the package either reaches its destination or reaches the nearest postal sorting facility. The d/c number is helpful, however, in showing that a package has been delivered, if a package has been mis-delivered or returned to sender. International orders will show the customs form number, but location information is only available until the package leaves the country. Again, this is not a tracking number, and will only provide information until the package leaves the United States. However, if a package is held at customs, the shipping service may show that information on its website.

 

You may contact us by submitting a support ticket.